Privacy Policy

Information We Collect

We may collect the following types of information:

• Contact information: name, phone number, email address, and mailing address.
• Account information: rental details, unit size, billing and payment information, and access credentials.
• Communications: messages you send us through our contact form, email, or text message, including any SMS opt-in consent.
• Usage data: basic information about how you interact with our website, such as pages visited and device type.

How We Use Your Information

• To process rentals, manage your account, and provide storage services.
• To respond to your inquiries and provide customer support.
• To process payments and send billing reminders.
• To send service-related text messages when you have opted in.
• To maintain the security and operation of our facility.
• To comply with legal obligations.

SMS & Text Messaging Consent

By providing your mobile number and checking the SMS consent box on our contact form, you opt in to receive recurring text messages from Fairlane Storage about your inquiry and account. These messages may include rental confirmations, access details, billing reminders, payment confirmations, and customer-support replies.

How to opt in: enter your mobile number on our contact form and check the "I agree to receive text messages" box before submitting. Opting in is optional and is not required to rent a unit or submit an inquiry.

Message frequency: varies based on your interactions and account activity. You will typically receive no more than a few messages per month.

Message & data rates may apply: standard rates from your mobile carrier apply to messages you receive. Check with your carrier for details.

Opt out: reply STOP at any time to any message to stop receiving text messages from us. You may also opt out by calling us at (251) 422-8437 or emailing us through our contact form.

Help: reply HELP at any time for assistance, including opt-out instructions.

Carriers: Fairlane Storage is not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, US Cellular, and other major U.S. wireless carriers, subject to change.

We do not share or sell your mobile number or SMS opt-in data to third parties for marketing purposes. Your mobile number and SMS consent are used solely by Fairlane Storage to deliver the messages described above and to respond to your inquiries.

How We Share Your Information

We do not sell your personal information. We may share information with service providers who help us operate our business (such as payment processors and software providers), when required by law, or in connection with a sale or transfer of our business. These parties are bound by confidentiality obligations and may only use your information to provide services to us.

Data Security

We take reasonable measures to protect your personal information using administrative, technical, and physical safeguards. However, no method of transmission or electronic storage is completely secure.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You may request access to, correction of, or deletion of your personal information. To make such a request, contact us using the information below. You may also opt out of text messages at any time by replying STOP.

Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

• Fairlane Storage
• 25171 State Highway 59, Loxley, AL 36551
• Phone: (251) 422-8437